Choosing the right CRM software for your law firm can be a game-changer. Ever wondered how the top legal practices manage their client relationships so smoothly? The secret often lies in their CRM software. In this guide, we’ll explore the best CRM for law firms to help you streamline your processes, improve client communication, and grow your practice.
From established giants like Salesforce to specialized tools like Clio and Rocket Matter, we’ll break down each option’s features, pricing, and suitability. Whether you’re a small firm or a large practice, there’s a CRM out there that fits your needs perfectly.
Let’s dive into the top choices and find the best solution for your law firm.
Top 12 Best CRM for Law Firms in 2024
We have reviewed several CRM options, and the top choices for 2024 are listed below, each excelling in a specific area.
- Capsule CRM: Best for contact management and tracking
- GhostPractice: Best for managing legal finances and accounting
- Appara: Best for artificial intelligence features
- Clio: Best for cloud-based legal practice management
- Creatio: Best for case management
- CosmoLex CRM: Best for advanced practice management and billing
- Law Ruler: Best for pricing plans flexibility
- Lawmatics: Best for client intake and marketing automation
- Captorra: Best for case acquisition and intake management
- InterAction: Best for relationship intelligence
- Intapp: Best for risk and compliance management
- Salesforce: Best for customization and scalability
- Zoho: Best for affordability and versatility
- Hubspot: Best for user-friendly interface and integrations
- Pipedrive: Best for sales pipeline management
- FreshSales: Best for AI-powered lead scoring
- Kohezion: Best for database customization
These CRMs stand out in their respective areas, making them ideal choices depending on your firm’s specific needs.
Law Ruler
Law Ruler offers a comprehensive suite of features designed for law firms to improve client relationships, automate tasks, and manage leads efficiently.
Pros & Cons
- Automated lead capture from multiple sources.
- 24/7 client communication through text messaging.
- Easy and transparent settlement process.
- Regular updates and innovative features.
- Occasional bugs and glitches.
- Requires support for mastering the software.
Our Experience
We began using Law Ruler in January to enhance various aspects of our law firm operations. The impact was immediately noticeable. Leads increased due to the automated lead capture integration with websites, live chat, and more.
Our client communication improved dramatically with the dedicated text numbers for 24/7 contact.
The automation in the software took many repetitive tasks off our plate, making operations smoother. Support from the Law Ruler team has been excellent, especially from Matthew, helping us make the most out of the software.
Despite minor bugs, the software’s benefits significantly outweighed any inconveniences. It has become an essential tool in our daily operations and continues to help us scale our business efficiently.
Pricing Plan
Law Ruler offers three main pricing plans:
- Pro: $169 per month for up to three users, with support for up to 10,000 contacts and three automations.
- Premium: $212 per month, accommodating up to three users, 15,000 contacts, and 100 automations.
- Enterprise: Custom pricing, suited for larger law firms needing to add at least 10 users and manage unlimited contacts and automations.
Each plan scales to the specific needs of different law firms, providing flexibility and advanced features tailored to your firm’s size and requirements.
Clio
Clio is a highly acclaimed law practice management software targeted at small to large law firms. It offers a range of features designed to manage client details, case documents, billing, and payments through a centralized, cloud-based platform.
Pros & Cons
- User-friendly interface
- Extensive third-party integrations
- Mobile app availability
- Strong customer reviews
- Comprehensive case and document management
- Slow feature updates
- Cumbersome file management without third-party tools
- Some features lack intuitiveness
Our Experience
Using Clio has significantly streamlined our daily operations. The platform’s user-friendly interface ensures that all tasks, from client intake to billing, can be managed within one system.
We especially appreciate the mobile apps allowing us to access client information and documents anytime, anywhere.
However, the integration with Office365 has room for improvement. It’s often not as seamless as we’d like it to be. We’ve also found that some features require multiple steps, which can be frustrating.
Despite these drawbacks, Clio’s reliability and features make it a valuable tool for any law practice.
Pricing Plan
Clio pricing starts at $39 per user per month. There are no free versions available. Clio offers various pricing tiers, with the higher tiers providing more advanced features and customization options.
For more detailed information, you can visit Clio’s official pricing page.
Lawmatics
Lawmatics is a powerful CRM tool designed specifically for law firms. It offers a range of features geared toward automating tasks and improving client relationships, making it a comprehensive solution for legal professionals.
Pros & Cons
- Automated client follow-ups
- Easy integration with tools like MyCase, LawPay, Clio, and Filevine
- Customizable workflows
- Efficient client intake and form features
- Limited email customization
- The booking feature needs improvement
- It can be complex for users without a CRM experience
- Automation can require workarounds
Our Experience
Using Lawmatics has been mostly positive. The platform offers automation features that streamline repetitive tasks like client follow-ups and data entry. Integration was smooth with other tools we use, such as MyCase and LawPay.
The ability to create custom forms and task automation has saved our team several hours each week. However, new users may initially find the system complex. The multitude of features and options can feel overwhelming without prior CRM experience.
Customer support has been responsive and helpful in setting up and troubleshooting, making the onboarding process easier. Despite its challenges, we have found Lawmatics to be an efficient tool for managing client relationships and automations.
Pricing Plan
Lawmatics offers several pricing plans to cater to different needs:
- Starter Plan: $49 per user/month. It is best for solo practitioners and small firms.
- Pro Plan: $59 per user/month. Includes additional features and integrations.
- Enterprise Plan: Custom pricing. Tailored solutions for larger firms needing extensive features and support.
Each plan provides various levels of support and features to ensure that firms of all sizes can benefit from the software.
Captorra
Captorra is a powerful CRM specifically designed for law firms. It offers a comprehensive solution, from lead intake to case management, to enhance client satisfaction and streamline operations.
Pros & Cons
- Integrated lead intake and case management
- Automation features for efficiency
- Customizable reporting and analytics
- Legal-specific functionalities
- It can be expensive for smaller firms
- The learning curve for new users
- Limited customization options for some features
Our Experience
We found Captorra to be an intuitive CRM solution for law firms. The platform excelled in automating routine tasks, allowing our team to focus more on client interactions.
The integration between lead intake and case management was seamless, reducing time spent on administrative tasks and improving accuracy.
During our usage, we appreciated the customizable dashboards and detailed analytics. These features provided valuable insights and helped us make data-driven decisions. Yet, there were challenges.
The software had a learning curve that required training for new users. Additionally, while the platform offered customization, certain features were limited in how much they could be tailored to our specific needs.
Overall, our experience with Captorra was positive, with noticeable improvements in efficiency and client management.
Pricing Plan
Captorra offers multiple pricing plans to cater to different firm sizes and needs.
These pricing tiers ensure firms can choose a plan that best fits their requirements and budget. For more details, visit Captorra’s official website.
InterAction
InterAction by LexisNexis is a powerful CRM solution designed specifically for law firms. It’s an excellent tool for managing client relationships, leveraging relationship intelligence, and uncovering litigation opportunities.
Pros & Cons
- Tailored specifically for law firms
- Comprehensive features, including relationship management and litigation tracking
- Cloud, hybrid, and on-premises deployment options
- Strong integration with LexisNexis legal content
- It can be complex to set up
- Higher cost compared to some other CRMs
- The learning curve for new users
Our Experience
Using InterAction has been highly beneficial for our legal practice. InterAction stands out because it is specifically designed to meet the needs of law firms. The ability to manage and nurture client relationships efficiently has streamlined our daily operations.
We found its integration with LexisNexis content particularly useful, providing us with relevant legal information directly within the CRM. However, setting up the system was a bit complex and required more time than anticipated.
The customization options are extensive, but this also means there is a learning curve for our team.
Despite these challenges, the benefits, such as improved client communication and case management, outweigh the drawbacks. Our overall productivity has improved significantly.
Pricing Plan
InterAction offers a flexible pricing structure to accommodate different needs:
- On-Premises: Custom pricing based on the number of users and features required.
- Hybrid: Starting at $150/user/month, providing a mix of on-premises and cloud features.
- Cloud-Based: Starting at $125/user/month, includes comprehensive CRM features accessible from anywhere.
The pricing reflects its tailored features for law firms, making it a worthwhile investment for practices focused on leveraging detailed relationship intelligence and legal content integration.
Intapp
Intapp DealCloud offers a suite of features tailored for law firms. From conflict check software to real-time insights, it enhances firm efficiency and client management and reduces risk.
Pros & Cons
- Integrated workflows
- Real-time relationship intelligence
- Configurable reports
- Seamless conflict check integration
- Limited to one market
- Only one product was reviewed
- Average rating of 4
Our Experience
Our team has found Intapp DealCloud to be an invaluable tool in managing our legal practice. Its conflict check software is particularly impressive.
It seamlessly combines various data sources, such as client lists and prior employment histories, to identify potential conflicts. This ensures we maintain ethical standards and client confidentiality.
However, we did notice a learning curve when integrating it with our existing systems. Also, with only one product available, it sometimes felt limited for a growing firm.
Despite this, the real-time insights and configurable reports have greatly enhanced our workflow, making it a highly appreciated tool.
Pricing Plan
Intapp does not publicly disclose their pricing information on the website. Interested customers need to contact the company directly for detailed quotes based on their specific requirements.
Typically, pricing can vary based on the number of users, the size of the firm, and the complexity of integration needed. We recommend contacting their sales team for the most accurate and up-to-date pricing plans.
Salesforce
Salesforce is a leading CRM platform for its customization options and extensive integration capabilities. It’s ideal for law firms looking for a scalable solution.
Pros & Cons
- Extensive customization options
- Lead management and scoring
- Powerful reporting
- Easy to set up with a free 30-day trial
- Integrations with over 1,000 other platforms
- No free plan
- More expensive than many competitors
- Complicated to set up and learn
- Time-consuming to maintain
Our Experience
Our experience with Salesforce has been mostly positive. The customization capabilities allow us to tailor the CRM to fit the specific needs of our law firm, even enabling complex workflows and data management. The platform integrates seamlessly with various other tools we use, enhancing productivity and client management.
Setting up Salesforce was challenging, given the sheer number of customization options. We had to invest a significant amount of time and resources in training our staff to use the system effectively.
Despite these hurdles, the day-to-day operations became more streamlined, and we saw a noticeable improvement in our client engagement and retention rates.
Pricing Plan
Salesforce offers several pricing tiers to accommodate different business sizes and needs:
- Essentials: $25 per user per month (billed annually)
- Professional: $75 per user per month (billed annually)
- Enterprise: $150 per user per month (billed annually)
- Unlimited: $300 per user per month (billed annually)
Each plan offers a different level of access to features and support. The Essentials plan is suitable for small law firms with basic needs. In contrast, larger firms may find the Enterprise or Unlimited plans more beneficial due to advanced functionalities and increased customizability.
Customized pricing is also available for law firms looking for a more tailored solution or additional services, often requiring a direct consultation with a Salesforce representative.
Zoho
Zoho CRM is widely recognized for its automation capabilities, making it a strong contender for law firms. While it isn’t exclusively designed for legal practices, its adaptability and feature set are particularly valuable.
Pros & Cons
- Feature-Rich: Offers extensive features, including lead management, workflow automation, and analytics.
- Scalability: Suitable for firms of all sizes due to flexible pricing plans.
- Integration: Works well with other Zoho products and third-party applications.
- Ease of Use: User-friendly interface and intuitive design.
- Automation: Powerful automation tools to streamline tasks.
- Complex Setup: This may require a learning curve for some users.
- Customer Support: It can be slow, according to some reviews.
- Overwhelming Features: It might be too feature-rich for smaller firms.
Our Experience
We have found Zoho CRM to be a reliable platform. It simplifies many day-to-day activities like client communication and case management. The user interface is intuitive, which reduces the time it takes for new users to get acquainted with the software.
However, setting up Zoho CRM can be challenging. The abundance of features can be overwhelming, especially for smaller firms. Despite this, the benefits often outweigh the drawbacks. Integration with other Zoho applications streamlines our processes, making our workflow more efficient.
The automation features, such as automated client follow-ups, significantly reduce administrative workload.
Pricing Plan
Zoho CRM offers various pricing plans to cater to different needs:
- Free Plan: Supports up to 3 users with basic features.
- Standard: $14/user/month billed annually or $20/user/month billed monthly, including email insights and workflow rules.
- Professional: $23/user/month billed annually or $35/user/month billed monthly, offers inventory management and Google Ads integration.
- Enterprise: $40/user/month billed annually or $45/user/month billed monthly, features AI predictions and multi-user portals.
- Ultimate: $52/user/month billed annually or $65/user/month billed monthly, comes with advanced features like data encryption and dedicated database clusters.
These plans make Zoho a flexible option for varying sizes and budgets for law firms. The ability to scale costs and features according to our firm’s growth and specific needs is particularly advantageous.
HubSpot
HubSpot offers a customizable CRM platform that helps law firms manage client information efficiently.
Pros & Cons
- User-friendly: Easy to navigate and set up.
- Scalable: Grows with your firm, offering various features.
- Customization: Tailored fields for law practices.
- Integration: Syncs with other software like Google Calendar.
- Automation: Helps streamline repetitive tasks.
- Cost: Some features can get expensive.
- Learning Curve: Advanced features may take time to master.
- Customer Support: Mixed reviews on responsiveness.
Our Experience
We’ve found HubSpot to be a comprehensive CRM for law firms. Its intuitive user interface makes it easy for new users to get started quickly. The customization options allow us to create fields specific to our legal needs.
We particularly like the way HubSpot integrates with tools like Google Calendar and Outlook. This feature ensures that we never miss important dates or meetings.
The automation workflows have saved us significant time, letting us focus more on client interactions rather than administrative tasks.
However, we did face some challenges. The advanced features require a deeper learning curve, especially for team members not familiar with CRM systems. Customer support has been generally helpful, although responses can sometimes be slow during peak times.
Pricing Plan
HubSpot offers various pricing plans to suit different needs. The basic plan is free and includes essential CRM features. For more advanced needs, the Starter Plan is priced at $50 per month and provides additional capabilities like email marketing and advanced analytics.
The Professional Plan costs $890 per month and includes more features like automation and data integration.
Finally, the Enterprise Plan is priced at $3,600 per month and offers advanced customizations, analytics, and dedicated support, making it suitable for larger firms. Each plan is designed to meet the specific requirements of different sizes and types of law practices.
Pipedrive
Pipedrive is a CRM designed to streamline the sales processes for law firms. It offers a range of features that make managing client relationships more efficient. Its intuitive design and powerful tools help users track leads, automation, and communication seamlessly.
Pros & Cons
- User-friendly interface
- Customizable sales pipelines
- Strong automation and AI features
- Excellent third-party integrations
- Limited features on the entry-level plan
- No free forever plan
- Higher-tier plans can be expensive
- Automations are not available on the free trial
Our Experience
We found Pipedrive to be incredibly intuitive and easy to set up. Its drag-and-drop Kanban board simplifies the process of moving leads through the sales funnel. The AI-powered sales assistant provides useful insights and recommendations, which are invaluable for busy sales teams.
However, some limitations exist. The entry-level plan lacks key features like workflow automation and email tracking, making it less suitable for businesses needing more than basic functionality. The setup for automating tasks can also be confusing without adequate training.
Despite these issues, the system’s customization options and powerful integrations kept our sales process running smoothly.
Pricing Plan
Pipedrive offers three main plans to suit different needs:
- Essential: $14.90 per user/month (annually) or $21.90 per user/month (monthly). This plan includes core CRM features, basic contact management, and limited reporting.
- Advanced: $27.90 per user/month (annually) or $37.90 per user/month (monthly). Adds email integration, advanced automations, and enhanced reporting capabilities.
- Professional: $49.90 per user/month (annually) or $59.90 per user/month (monthly). Provides extensive customization, unlimited custom fields, and advanced reporting.
Pipedrive also offers a 14-day free trial, allowing potential users to test the platform before committing to a plan. This trial period is helpful but may not be long enough for comprehensive evaluation.
Freshsales
Freshsales is a comprehensive, AI-powered CRM ideal for small to midsized law firms. It offers useful automation and customizable features to streamline contacts and manage cases effectively.
Pros & Cons
- Forever-free plan available
- Affordable paid plans
- Contact clients via chat, email, and phone
- AI-powered lead scoring for paid plans
- Custom dashboards and reports
- Customer support could be better
- Support is only available on weekdays
- The free plan lacks reporting features
Our Experience
We found Freshsales to be an efficient and user-friendly CRM platform. The clean interface made it easy to navigate and locate key features. The AI-powered lead scoring significantly improved our ability to prioritize leads and manage our sales pipeline.
Automations saved us time by handling repetitive tasks, such as sending follow-up emails and updating lead statuses.
Customization options were a strong point. We could tailor the dashboard and workflows to fit our specific needs. However, integrating Freshsales with some existing systems required more effort.
While the onboarding process was smooth overall, getting fully accustomed to all the features took some time. Despite these minor hiccups, our overall experience with Freshsales was positive and productive.
Pricing Plan
Freshsales offers a variety of pricing plans to suit different needs:
- Free Plan: Ideal for individuals and small teams; offers basic features.
- Growth Plan: $15 per user/month, billed annually. Adds more advanced features like AI-powered scoring.
- Pro Plan: $39 per user/month, billed annually. Includes enhanced automation and advanced metrics.
- Enterprise Plan: $69 per user/month, billed annually and designed for large teams needing comprehensive customization and support.
These plans provide flexibility for firms of different sizes and requirements, making it easy to scale as your firm grows. For more details and to sign up, visit Freshsales’ official page.
Kohezion
Kohezion is an intuitive platform to create and manage cloud-based databases. It’s perfect for law firms needing flexible, reliable, and secure database solutions.
Pros & Cons
- Highly customizable database creation
- Intuitive user interface
- Exceptional customer support
- Affordable pricing
- Secure and reliable
- Initial setup can be tricky
- Limited in-browser help documentation
Our Experience
We have found Kohezion to be a flexible tool for our needs. The platform allows detailed customization for database projects, allowing us to define the size and type of fields to fit perfectly with our requirements.
Importing data is straightforward, especially from Excel files, which saves a significant amount of time. Although a bit complex at first, the user interface becomes intuitive with use.
The customer support team has been incredibly responsive to any hurdles encountered, typically resolving issues within 24 hours. Although the documentation could be more detailed, our support made up for this limitation.
Pricing Plan
Kohezion offers several pricing plans to accommodate various business sizes and needs:
- Basic Plan: $20/month per user, suitable for small teams.
- Professional Plan: $45/month per user, includes enhanced features.
- Enterprise Plan: Custom pricing for large law firms with advanced needs.
Each plan supports database creation, data import, and security features. The pricing is competitive, making Kohezion a cost-effective choice for law firms. For teams needing additional support and customization tools, the Enterprise Plan provides flexible options tailored specifically to their needs.
Final Thoughts
In our search for the best CRM for law firms, we considered various options, each excelling in a different area.
These CRMs offer varied functionalities that cater to different needs, from managing legal finances to offering artificial intelligence features.
Capsule CRM shines in contact management and tracking, making it easier to keep records organized.
For firms focusing on legal finances and accounting, GhostPractice stands out as a specialized tool.
Appara is noted for its advanced AI features, providing a more tech-savvy approach to CRM.
In terms of cloud-based solutions, Clio offers the best comprehensive legal practice management system in this category.
However, based on user reviews and overall effectiveness, Creatio emerges as a winner. It’s particularly recommended for its strength in case management.
We believe Creatio’s specialized features for client management provide law firms with the tools they need to succeed.
Our Selection Process
We wanted to find the best CRM software for law firms. This meant looking into many options and evaluating each one carefully.
First, we scoured the market to identify widely recognized CRM tools. We then narrowed down our list to the most promising candidates: Capsule CRM, GhostPractice, Appara, Clio, Law Ruler, Salesforce CRM, HubSpot CRM, Creatio, and Zoho CRM.
We put these CRMs head-to-head by testing them based on specific criteria. Here are the factors we considered:
- Ease of Use: How user-friendly is the interface?
- Customization: Can we tailor it to our specific needs?
- Features: What functions are available for managing clients and cases?
- Integration: Does it work well with other software?
- Customer Support: Is there reliable help available when needed?
- Cost: Is the pricing reasonable for the offered features?
Each CRM was then rated on these criteria. This allowed us to see which CRMs stood out in different areas.
For example, we found that Capsule CRM excels in contact management and tracking, while Appara offers impressive artificial intelligence features. Clio is notable for its cloud-based legal practice management, and Salesforce CRM is great for medium to large practices.
This comprehensive, step-by-step process helped us determine the best CRMs for law firms in 2024.
What Is CRM for Law Firms?
A Customer Relationship Management (CRM) system for law firms is a tool designed to help manage interactions with clients and streamline various tasks.
At its core, a CRM is a centralized database that stores client information, case details, and communication history. This ensures that all team members have access to up-to-date information.
CRMs in law firms often come with features tailored specifically for legal practices. These features include case management, time tracking, billing, and document management. For example, Clio is a popular option offering a comprehensive suite of legal practice management tools.
One key benefit of using a CRM is the ability to automate routine tasks. Tools like Law Ruler provide industry-specific marketing automation, helping firms efficiently manage client outreach and follow-ups.
A CRM can also improve client communication. With built-in email tracking and automated reminders, lawyers can monitor their correspondence and ensure clients are informed every step of the way.
In addition to improving efficiency and organization, a CRM can help with analytics and reporting. This provides insights into firm performance, helping us make data-driven decisions.
Overall, using a CRM tailored for law firms can lead to better client relationships, more efficient operations, and increased productivity. By leveraging these tools, we can focus more on providing excellent legal services and less on administrative tasks.
Why Should Law Firms Use a CRM?
A CRM, or Customer Relationship Management system, is essential for law firms. It helps us streamline our daily operations and improve client interactions.
We can manage client information more effectively. With a CRM, all client details are stored in one place, making it easy to access and update.
Using a CRM enhances communication. We can track all interactions, from emails to phone calls, ensuring we stay updated on each client’s needs.
Scheduling becomes simpler with a CRM. It allows us to set reminders for important dates, meetings, and deadlines, helping us avoid missed appointments.
Benefits of a CRM for Law Firms:
- Improved Client Management: Keep all client data in one centralized location.
- Enhanced Communication: Track all client interactions easily.
- Better Scheduling: Set reminders for important events.
- Increased Efficiency: Automate repetitive tasks and reduce manual work.
A CRM also helps with billing and invoicing. We can generate invoices quickly and track payments, minimizing errors and ensuring timely payments.
Security is another key benefit. Many CRMs offer advanced security features to protect client data, which is crucial for maintaining client trust.
Integration with other software is a significant plus. Many CRMs can connect with our email, calendar, and document management systems, creating a seamless workflow.
Using a CRM can help us better understand our business performance. We can generate reports and analyze data to make informed decisions.
In summary, a CRM system can transform law firms’ operations, offering many advantages that streamline processes, improve client interactions, and enhance overall efficiency.
What Should a Law Firm Look for in a CRM?
When choosing a CRM for a law firm, several key features and factors must be considered.
First, ease of use is crucial. We need a CRM that our team can learn quickly without extensive training. The interface should be intuitive and user-friendly.
Integration capabilities are essential, too. Our CRM should work seamlessly with other tools we use, like email, calendars, and document management systems. This helps streamline our processes and saves time.
Customization is another important factor. Every law firm operates differently, so we need a CRM to tailor features to our specific needs. This includes custom fields, workflows, and reports.
Security is a top priority. We handle sensitive client information, so our CRM must have strong security measures, including encryption and compliance with legal standards.
Responsive customer support is essential. We need a CRM provider that offers reliable support to help us troubleshoot any issues quickly.
Cost is always a consideration. We should compare pricing plans to find a CRM that fits our budget without sacrificing important features.
Some CRMs also offer case management and marketing automation, which can be beneficial. These features help us manage cases more efficiently and improve our client communication.
In summary, by focusing on ease of use, integration capabilities, customization options, security, customer support, and cost, we can find a CRM that meets our needs and helps us better serve our clients.
Frequently asked questions
Do law firms use CRMs?
Yes, many law firms use CRMs to manage client relationships, improve communication, and streamline case management. Popular choices include Capsule CRM for contact management and Clio for cloud-based legal practice management.
What system do most law firms use?
Most law firms opt for cloud-based CRMs such as Clio and Creatio, which offer features tailored to legal practices, including document management, billing, and client communications.
What is the best ERP system for law firms?
The best ERP system for law firms varies based on specific needs. GhostPractice is highly regarded for managing legal finances and accounting. Its features include client billing, case management, and financial reporting.
What ERP does KPMG use?
KPMG utilizes various ERP systems, but it is known to use SAP software for many of its business processes. This choice allows for comprehensive business management and scalability.
Which legal software is best?
The best legal software often depends on the firm’s size and requirements. Salesforce CRM is recommended for medium to large practices, while HubSpot CRM is great for expanding practices due to its strong client management features.
Which ERP is better than SAP?
Compared to ERPs, some may find that Oracle ERP offers better customization and integration options than SAP, especially for large enterprises that need a highly scalable solution. Each system has its strengths based on the specific business needs.